“This afternoon I had the occasion to stop by the world headquarters of R. F. Fager.
I wandered into your plumbing fixture showroom seeking assistance in replacing a component on a pull-out faucet. I was greeted by Brenen Phillips-Brownie and could not be more please with the service he provided. He was cordial and informative. He had no clue where I worked or the length of time I have been your customer…To him, I was just some bumpkin off the street and he treated me as though my little issue was the most important thing he had to deal with at the time. Brenen is an asset to your company.
Too often feedback is only provided in a negative situation. I thought I would buck the trend and let you know how well I was treated by your staff today.”
Liese and Darrel Seaman
We can’t thank you enough for all your help on our recent Fager’s purchases for our home projects. Our sincere thanks to Mike Womelsdorf, Brenen Phillips and Kevin Collins. All of you were so helpful and professional. We appreciate your efforts.
This is a comment/compliment for the RF Fager store location in Carlisle. My wife and I, while being from Carlisle, thought it best when shopping for a shower door we would have the best assistance from the showroom in the Camp Hill Store. While the staff was helpful at the Camp Hill store we were told the door we may be interested in was actually on display in the Carlisle location. We visited the store and found “extremely” wonderful help from the sales manager there. Krystle McLaughlin was kind, considerate and went as far as she could in our initial meeting. My wife and I would both like to congratulate you on her professional and very helpful manner. Kudos to your Carlisle store, RF Fager. I personally have shopped in this store chain since the mid 1960’s as a teenager.
I deal with the Hose Shop more than your departments. We all hear about the things we do wrong but seldom do we hear if something was done right. I make it a point to thank people for doing a good job. Jim, Dave and Marlin always help us out when we get in a bind. One Saturday morning they repaired a hydraulic tube to get me going until I could get a new one. We had some O-rings that the manufacturer said was not available and could have cost us $1,300.00 for a new oil cooler. Jim identified what we needed and for $12.00 we put it back together. They make us hoses for anything. So for the times you guys don’t hear it, GOOD JOB and thanks for your help.
The R. F. Fager Showroom was a pleasure to work with and we appreciate that so much in undertaking such a massive renovation. We love all the products we chose and thank Fager’s for making that possible. A shout out also goes to your delivery driver who starts his day so early but showed up promptly with much needed supplies. Thanks again for everything. You’ll be highly recommended by us for anyone we know doing construction or renovation.
D. A. Harmon
Just a short note to tell you that Mr. John Murphy was extremely helpful with my plumbing problem. He took the time to do measurements and went so far as doing some partial disassembly to make sure my reassembly at home was flawless. He is a model of what I would expect in an employee.
My thanks to John and R. F. Fager
I would like to take this opportunity to tell you how appreciative I am of the excellent service and information I received when I recently inquired about purchasing a natural-gas cast iron stove. I was directed to see Mike Ott in the Heating Department. Mike was extremely competent with the information and details and answered my sometimes, naive questions with patience. I purchased the stove and am so grateful to Mike and to Fager’s for helping me through this winter season. Thanks so much! I will always recommend Fager’s to family and friends.
Brian & Elizabeth Walker
Darrell & John, This note of gratitude is long overdue. Please accept our sincere thanks for the integral role you played in the renovation of our home. We appreciated your insight, suggestions, patience & fairness. We couldn’t have done it without you. We are thrilled with the finished products & will not forget the expertise you provided.
We recently renovated our bathroom. Mike Womelsdorf was our sales consultant. Mike was extremely helpful to us. He is very knowledgeable about all of the products that R. F. Fager’s has to offer, and he was able to answer all of our technical and design questions. Mike was able to guide us in picking out a beautiful Kohler cast iron bathtub, a custom made vanity, a marble vanity top, design lighting, and quality bathroom fixtures. Mike understood what kind of taste and price points we had, and he was able to show us products that what would work for us. He made our selection process easy and fun. Our custom designed bathroom is beautiful. We would not have our beautiful bathroom without Mike’s help. I highly recommend Mike Womelsdorf and R. F. Fager Co.
I have been a loyal customer of Fager’s for over twenty-five years now, and while I continually tell others of the outstanding service I’ve received over the years, my most recent experience beats all.
On December, 24, 2013, Christmas Eve, I had a water leak that occurred just around 12:45pm. I walked into the showroom with my broken hose and a Moen kitchen faucet just as the employees were leaving for the holiday break. All the lights were off, and I ran in saying I had an emergency, and I was told that someone was still at the counter. By now, it was well past the closing time.
Not only did one counterman help, but in the end, there were four guys helping me find the part I needed. By 1:30pm, I was on my way home with Fager’s employees having saved the day and our holiday party. Without their assistance the hose could not have been replaced. Without that particular piece, the entire faucet was useless and as one of the guys said, there was no way I could have made a temporary repair.
I can’t express enough gratitude to those employees who remained behind to help me! The dedication to customer service and parts availability makes Fager’s a standalone company which beats all competition. I will remain a loyal customer for the next twenty-five years!
Chad & Colleen Kocher
We’ve enjoyed working with the Fager’s showroom team designing our Aristokraft kitchen and bathrooms….we have greatly appreciated the dedication and dependability that we have received.
President, COR Construction Services, Inc.
We are very pleased with the quality of the cabinet and finish. R. F. Fager Co. will be our first stop for design and Aristokraft cabinet options. Thank you to again to R. F. Fager and John Stewart, Kitchen Designer in coordination with Aristokraft Cabinets for your investment in the life of my family and customers.
I just wanted to drop a quick line to let you know how much I have appreciated working with Dru on plumbing items for my new home being built by Jason Tiday. Of all the contractors and vendors I have worked with, Dru has been the most responsive and informative by far. His knowledge and commitment are second to none and I continue to enjoy working with him towards the finish line. Just did not want the great commitment and customer service he has been giving me to go unnoticed. It’s been a real pleasure and he’s been a fantastic help to us.
Eric Marks General Contracting
I did a few bathrooms years ago in Camp Hill, and always thought you guys had the best showroom around. I don’t travel that far anymore, but will recommend that my customers do in the future.
Selections Coordinator, Musser Home Builders
I had another client call and tell me how much they enjoyed their experience with Camp Hill Showroom Associate, Brenen Phillips. Our customer spoke very highly of Brenen and said that he was an amazing young man who was able to keep them on track and reign them in. They were admittedly all over the map and Brenen was able to direct their focus, explain the different options and was a wealth of information on the products. Our customer was singing his praises. Thanks to Brenen for his commitment to providing our clients with a great experience.